At KingLab, we are committed to ensuring that your orders, including Analytical Balances, Scientific Instruments, Standard Weights, and GMP/GLP Data Printers, are processed efficiently and delivered promptly. Please read our shipping policy to understand how we handle and deliver your purchases.

1. Processing Time

• All orders are processed within [X] business days after receiving your payment. Orders are not processed or shipped on weekends or holidays.
• In the event of high order volumes or delays due to unforeseen circumstances, we will notify you via email or phone.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout based on your location and the total weight of the products.
• Estimated delivery times depend on the shipping method and your location. Typical delivery times are as follows:
  • Domestic: [X] to [Y] business days.
  • International: [A] to [B] business days.
• Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs clearance or carrier issues.

3. Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

4. Shipping Carriers
We partner with trusted shipping carriers, including [Carrier Names], to deliver your products securely. The carrier for your order will be chosen based on your location and the nature of the products ordered.

5. Shipping Restrictions

• We currently ship to [list of countries/regions].
• Certain products may be subject to shipping restrictions due to size, weight, or regulations in specific countries. You will be notified if an item cannot be shipped to your location.

6. International Shipping

• For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and must be paid upon delivery.
• Customs regulations vary by country, and we recommend checking your local import policies before placing an order.

7. Delivery Issues

• If your package is lost or damaged during transit, please contact us immediately. We will assist in filing a claim with the carrier.
• Ensure that your shipping address is correct before placing an order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

8. Undeliverable Packages

• If a package is returned to us as undeliverable (due to incorrect address, recipient unavailable, etc.), we will notify you. Additional shipping charges may apply for resending the package.

9. Order Modifications or Cancellations

• If you need to modify or cancel an order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed for shipment.